Global Service Level Agreement

In addition to the Global Fleet Policy, GFS can put a number of tools at your disposal to implement your Global Fleet Program:

 

The Global Service Level Agreement between the client and the Global Provider:

• Supplements local lease agreements (Due to government regulations, there is no single lease contract that covers the world) 
• Addresses performance levels of all of the countries where the fleet provider has coverage
• Sets overall guidelines and standards
• Should be reviewed periodically with a quality performance evaluation report

Memorandum of Understanding (MoU)

• Clarifies and assigns implementation responsibilities and is used as a timeline to complete global fleet transition to the new fleet vendors